Make your claim

Below you can claim cancellation of your trip, baggage delay, transport delay, illness, injury, and curtailment. Click on the type of claim you wish to make.

Emergency Assistance

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If you had to cancel your trip and you purchased cancellation cover, please contact Norwegian for assistance.

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Lost Baggage

If your luggage has been lost or stolen, you must report it to the damage department on telephone number: +45 70209025

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Baggage delay

If your baggage was delayed upon arrival at your destination, and you have had to make reasonable and necessary replacement purchases.

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Transport delay

If you miss your flight or your flight is delayed at it’s departure point.

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Illness and Injury

If you become ill or get injured on your travel and have had additional expenses for:

  • Medical treatment, medicine, transportation, telephone calls to and/or from our alarm centre.
  • Additional expenses for repatriation.
  • Escort expenses. I.e. additional costs for your travel companions in connection with your illness/injury.
  • Summoning expenses. I.e. costs your relatives have had in connection with being summoned from Denmark due to your illness/injury.

Or apply for compensation of ruined days on the holiday.

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If you had to interrupt your travel and have had additional expenses in this connection.

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If you cannot find the relevant claim cause, please contact Falck Global Assistance at phone number +45 70206323